Ireland
 
IT Senior Operations Lead Co Waterford 
 
Role: IT Senior Operations Lead
Location: Co Waterford Ireland
Type: Permanent
Date Advertised:  October 30 2019

Email your resume or send us your Linked In or Github profile to: hello@matimba.com
 
Our Client
 
Our client is an international growth company serving the food, environment, pharmaceutical and cosmetics industries.  It is a leader in the field of contract lab testing and research services globally.

The company is enhancing its IT Services and requires a Senior IT Operations Lead.  A self starter, you should enjoy challenge and be comfortable as technical lead in on business acquisitions and transitions, with the confidence to set up systems from scratch and to implement new solutions and migration plans.
 
Your Role
 
You will maintain the IT infrastructure (Workstations, Servers, Networking Equipment) of companies in both Ireland and the UK and ensure the infrastructures reliability and cost effectiveness.  You will manage a local team as well as work with stakeholders to set up systems and implement new solutions as required from time to time.
 
Your Responsibilities

• Technical Lead for new transitions and projects requiring architectural change.
• Manage the local team and ensure they are working to KPIs and within SLAs.
• Ensure local operations do not derail and report back to the line manager on any issues that cause disruption to the business.
• Provide 2nd and 3rd line IT and telephony support to users and act as an escalation point for the Global Service Desk, Local Team and the Business.
• Communicate effectively with all levels of staff and be confident to discuss IT matters with Managing Directors.
• Perform on-site and remote technical support for all UK and Ireland businesses. Provide users with appropriate level of support and advice.
• Adhere to KPIs and SLAs.
• Perform Qualification activities related to IT Infrastructure on-site.
• Perform IT Commissioning activities related with GxP Lab Instruments, set-up new user accounts, review accounts, administration accounts on QC instruments.
• As site Administrator for QC instruments it is critical to meet operations business needs to support the release of new equipment on-site & on-time.
• Take responsibility for IT Quality events identified from internal & external audits, adhering to agreed quality timelines.
• Ensure adherence to Quality procedures for IT projects on-site (e.g. Change Control, CAPA).
• Ensure IT support to the site regarding QC Investigations.
• Update IT SOPs as needed.
• Perform and manage daily system monitoring utilising tools made available.
• Verify integrity and availability of all hardware.
• Transfer onsite server to centrally hosted Data Centre.
• Build configuration and implementation of local servers or servers in DC and ensure error-free and efficient implementation and functioning of the servers.
• Patch servers with Microsoft WSUS Critical Updates.
• Ensure all systems are updated with the latest Anti-Virus definition files.
• Administer Active Directory, Group Policies, DNS, DHCP.
• Ensure capacity for growth and alignment with local business plans, participate in the definition of infrastructure design;
• Ensure error-free and efficient implementation and functioning of the systems.
• Ensure adequate support is accessible to the users of the services. 
• Coordinate WAN connectivity with vendors;
• Ensure all necessary technical support is provided to all internal users and maintain users' satisfaction in the specific fields of responsibilities.
• Perform daily backup operations (where applicable) and ensure integrity of backup media and that media is hosted off-site;
• Perform regular test restores and DR testing, file and backup servers. (Physical and Virtual), switches, firewalls and routers;
• Act as backup for server and storage support, including front line support on general software (MS Office and business systems).
• Be part of kick off meetings when discussing requirements.
• Conduct full IT Infra site audits.  Be the technical lead for such projects, produce a plan for transition and ensure timely completion.  
• Plan for new or upgrade of networking infrastructure; server/data storage migration. WAN connectivity to Eurofins domain. 
• Work closely with/or act as the Project Manager (depending on size of acquisition) to, ensure all tasks are identified and that each task has realistic timelines allocated to it.
• Contribute to corporate/company-wide projects as required.
• Ensure all reasonable steps are taken to achieve accuracy and reliability of information, especially of local network and servers;
• Generate specific reports & conclusions with a high level of quality and technical competence.   Input to the IT Operations & Service Desk Manager on a regular basis iro technical guidance, reporting, planning, and budget.
• Set and compile targets and provide statistical or other reports.
• Operate in line with Eurofins Quality systems, including company IT Security Policy and networking guideline and ensure each network under direct responsibility applies the Group IT Policies.
• Partake in any developmental training as required in compliance with the company standard.
• Read and comply with company rules, procedures, agreements and any notices displayed by the Company at your location.
• You may be required to work on a shift rota.
• You may be requested to work out of hours with no compensating leave.
• Occasional weekend work for projects to be included in the overall package.
• Occasional visits to remote sites, or as part of a monthly schedule to partake in local management meetings to better understand and serve the business.
• In co-ordination with the IT Infra Operations & Service Desk Manager UK + IE, apply the purchasing policies for IT in UK and Ireland;
• Play a (pro) active role in budget.  Ensure optimal use of resources and contribution to reduction of IT costs, 
• Provide a high level of internal and external customer care. Propose improvements in the current IT systems in UK and Ireland.
• Liaise with Network/Server responsible staff in other regions.

 
Qualifications:   

• Degree qualification in Computer Science
• ITIL certified
• Microsoft certification
• Cisco certification
• Experience with NetApp and VMware
• At least 3 years in a leadership role
• Excellent communication skills both internally and externally
• Excellent accuracy and speed of work
• Experience in working within a GMP lab environment
• Good understanding of Regulatory requirements for IT systems with in a GMP environment
• Excellent attention to detail
• Good understanding of how to deliver a cost effective, high quality service
• Good planning skills / effective organiser
• Highly confidential and discrete
• Ability to prioritise effectively
• Ability to complete tasks and take ownership of them 

Email your resume or send us your Linked In or Github profile to: hello@matimba.com