South Africa
 
SAP Level 1 Support - Production Planning & Materials Management - Position Filled

Role: SAP L1 Support - PP & MM
Location: Johannesburg South Africa
Type: Contract
Email your resume or send us your Linked In profile to: hello@matimba.com
 
Our Client's Needs
 
Our client is a listed, multinational, growth company, with offices in Johannesburg.  They urgently need a contract resource to provide SAP Support in Production Planning and Materials Management.  With a degree in IT, SAP certificates in PP and MM, coupled with 3 plus years of experience in a support or business solutions analyst role, you should be capable of interacting successfully with stakeholders and input meaningfully to projects in line with the master plan.  
 
Your Role
 
As first line support you will manage applications on a day to day basis to ensure the availability, and the effectiveness of the IS applications in the Inventory and Manufacturing domains to meet business needs.  

Your Responsibilities

• Identify, manage and resolve all incidents logged by business through the Call Logging system.
• Where own resolution is not possible, articulate system incidents and business requirements into technical specifications and log necessary incident and/or enhancement tickets with central development team.
• Manage and resolve all logged tickets according to internal SLAs and KPIs.
• Assist in managing internal and external resources.
• Execute activities to ensure compliance with existing laws, regulations, IS Governance Processes and Internal Control. 
• Participate in projects as decided in the Master Plan.
• Ensure operational management of projects’ or support dedicated resources. 
• Work cross-functionally with other functional domains and IT.
• Animate the improvement of the business processes and applications, through assessment, optimisation proposal and implementation. 
• Identify opportunities for applications’ evolutions based on his/her analysis of existing applications efficiency and/or propose applications’ optimisation actions to meet business needs and IS/IT standards.
• Formulate business case to determine and support the scope and challenge business value of proposed applications’ optimisation.
• Communicate with relevant stakeholders in accordance with the level of interest and influence of such individuals.

Qualifications:   

• Matric
• Diploma/Degree in IT IS Field
• A Business Administration qualification would be an advantage
• SAP certificate in PP & MM
• Minimum of 3 years proven relevant experience in a similar role

Skills:   

• Advanced knowledge of SAP ERP (MM, PP, PM)
• Advanced knowledge Microsoft Office
• Good verbal and written communication skills
• Strong interpersonal and organisational skills
• Takes initiative, accountability & responsibility for own work and works well with other teams
• Proven ability to filter and cascade top-down feedback
• Ability to work in a multicultural environment
• Excellent administration skills
• Strategic thinking and problem-solving abilities
• Strong analytical skills with attention to detail

Reason for Qualifications/Skills:

• Need to be able to articulate system incidents and business requirements into technical specifications. 

Complexities within Role:

• Working in a cross cultural and virtual environment across different geographical locations
• Ability to adapt and function within a highly agile work environment

Email your resume or send us your Linked In profile to: hello@matimba.com